{"id":14118,"date":"2024-07-23T17:45:19","date_gmt":"2024-07-23T17:45:19","guid":{"rendered":"https:\/\/support.newtec-audio.com\/?post_type=docs&#038;p=14118"},"modified":"2024-12-04T11:41:34","modified_gmt":"2024-12-04T11:41:34","password":"","slug":"remote-support","status":"publish","type":"docs","link":"https:\/\/support.newtec-audio.com\/de\/docs\/remote-support","title":{"rendered":"Remote Support"},"content":{"rendered":"\n<p>Wenn Sie Live-Support f\u00fcr eines Ihrer Projekte ben\u00f6tigen, k\u00f6nnen Sie das entsprechende Gruppe \u00fcber die Sharing-Funktion f\u00fcr den NewTec Support freigeben. Der Support kann dann gezielt Hilfestellung leisten.<\/p>\n\n\n\n<p>W\u00e4hlen Sie die Gruppe aus, f\u00fcr die Sie Unterst\u00fctzung ben\u00f6tigen, und klicken Sie im Dropdown-Men\u00fc auf &#8222;Share&#8220;.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e5088a57330&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e5088a57330\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1390\" height=\"791\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share.png\" alt=\"\" class=\"wp-image-17373\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share.png 1390w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-300x171.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-1024x583.png 1024w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-768x437.png 768w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-360x205.png 360w\" sizes=\"auto, (max-width: 1390px) 100vw, 1390px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Vergr\u00f6\u00dfern\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Klicken Sie auf das Support-Icon, um die Support-Adresse aufzurufen. <\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e5088a584db&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e5088a584db\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"455\" height=\"249\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"17415\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support.png\" alt=\"\" class=\"wp-image-17415\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support.png 455w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support-300x164.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support-360x197.png 360w\" sizes=\"auto, (max-width: 455px) 100vw, 455px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Vergr\u00f6\u00dfern\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e5088a59165&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e5088a59165\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"298\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"17418\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support.png\" alt=\"\" class=\"wp-image-17418\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support.png 457w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support-300x196.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support-360x235.png 360w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Vergr\u00f6\u00dfern\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>&nbsp;Der Support kann jetzt auf die freigegebene Gruppe und alle enthaltenen Untergruppen und Ger\u00e4te zugreifen. Dies erkennen Sie am Sharing-Symbol vor den Gruppen und Ger\u00e4ten.<\/p>\n\n\n\n<p><strong>Wichtiger Hinweis:<\/strong> Der NewTec Support hat standardm\u00e4\u00dfig die Berechtigungsstufe \u201eFull Access\u201c. Sie k\u00f6nnen dies durch Klicken auf die Support-Adresse \u00e4ndern.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e5088a5b475&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e5088a5b475\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1394\" height=\"802\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol.png\" alt=\"\" class=\"wp-image-17380\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol.png 1394w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-300x173.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-1024x589.png 1024w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-768x442.png 768w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-360x207.png 360w\" sizes=\"auto, (max-width: 1394px) 100vw, 1394px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Vergr\u00f6\u00dfern\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Nach erfolgter Hilfestellung k\u00f6nnen Sie die Freigabe \u00fcber die Sharing-Funktion wieder aufheben, indem Sie den Cloud Support entfernen.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e5088a5c28c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e5088a5c28c\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"416\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support.png\" alt=\"\" class=\"wp-image-17421\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support.png 457w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support-300x273.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support-360x328.png 360w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Vergr\u00f6\u00dfern\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/support.newtec-audio.com\/de\/docs\/videos-cloud#remote-support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Hier<\/em><\/strong><\/a> geht&#8217;s zum Video.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wenn Sie Live-Support f\u00fcr eines Ihrer Projekte ben\u00f6tigen, k\u00f6nnen Sie das entsprechende Gruppe \u00fcber die Sharing-Funktion f\u00fcr den NewTec Support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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