{"id":16646,"date":"2024-11-19T15:41:50","date_gmt":"2024-11-19T15:41:50","guid":{"rendered":"https:\/\/support.newtec-audio.com\/docs\/remote-support"},"modified":"2024-12-06T10:37:06","modified_gmt":"2024-12-06T10:37:06","password":"","slug":"remote-support","status":"publish","type":"docs","link":"https:\/\/support.newtec-audio.com\/en\/docs\/remote-support","title":{"rendered":"Remote support"},"content":{"rendered":"\n<p>If you need remote support for one of your projects, you can share the corresponding group with our NewTec support team using the sharing function. Our support team can then provide targeted assistance.<\/p>\n\n\n\n<p>Select the group for which you require support and click on &#8220;Share&#8221; in the drop-down menu.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e4df4721a33&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e4df4721a33\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1390\" height=\"791\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share.png\" alt=\"\" class=\"wp-image-17373\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share.png 1390w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-300x171.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-1024x583.png 1024w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-768x437.png 768w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-360x205.png 360w\" sizes=\"auto, (max-width: 1390px) 100vw, 1390px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Click on the support icon to call up the support address.  <\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e4df4722175&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e4df4722175\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"455\" height=\"249\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"17416\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support.png\" alt=\"\" class=\"wp-image-17416\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support.png 455w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support-300x164.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support-360x197.png 360w\" sizes=\"auto, (max-width: 455px) 100vw, 455px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e4df47225bb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e4df47225bb\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"298\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"17419\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support.png\" alt=\"\" class=\"wp-image-17419\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support.png 457w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support-300x196.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support-360x235.png 360w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Our support can now access the shared group and all contained subgroups and devices. You can recognize this by the sharing symbol in front of the groups and devices.<\/p>\n\n\n\n<p><strong>Important note:<\/strong> NewTec support has the authorization level &#8220;Full Access&#8221; by default. You can change this by clicking on the support address.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e4df4723db8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e4df4723db8\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1394\" height=\"802\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol.png\" alt=\"\" class=\"wp-image-17380\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol.png 1394w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-300x173.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-1024x589.png 1024w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-768x442.png 768w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-360x207.png 360w\" sizes=\"auto, (max-width: 1394px) 100vw, 1394px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Once assistance has been provided, you can cancel the release via the sharing function by removing the cloud support.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e4df4724376&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e4df4724376\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"416\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support.png\" alt=\"\" class=\"wp-image-17421\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support.png 457w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support-300x273.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support-360x328.png 360w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><em><a href=\"https:\/\/support.newtec-audio.com\/en\/docs\/videos-cloud#remote-support\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a><\/em><\/strong> to watch the video.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you need remote support for one of your projects, you can share the corresponding group with our NewTec support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Cloud","term_url":"https:\/\/support.newtec-audio.com\/en\/docs-category\/cloud"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/docs\/16646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/comments?post=16646"}],"version-history":[{"count":9,"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/docs\/16646\/revisions"}],"predecessor-version":[{"id":17999,"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/docs\/16646\/revisions\/17999"}],"wp:attachment":[{"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/media?parent=16646"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/doc_category?post=16646"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.newtec-audio.com\/en\/wp-json\/wp\/v2\/doc_tag?post=16646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}