{"id":16714,"date":"2024-11-19T16:49:51","date_gmt":"2024-11-19T16:49:51","guid":{"rendered":"https:\/\/support.newtec-audio.com\/docs\/assistenza-remota"},"modified":"2024-12-06T10:45:00","modified_gmt":"2024-12-06T10:45:00","password":"","slug":"assistenza-remota","status":"publish","type":"docs","link":"https:\/\/support.newtec-audio.com\/it\/docs\/assistenza-remota","title":{"rendered":"Assistenza remota"},"content":{"rendered":"\n<p>Se hai bisogno di assistenza remota per uno dei tuoi progetti, puoi condividere il gruppo corrispondente con il team supporto NewTec utilizzando la funzione di condivisione. Il supporto potr\u00e0 cos\u00ec fornirti un&#8217;assistenza mirata.<\/p>\n\n\n\n<p>Seleziona il gruppo per il quale hai bisogno di supporto e clicca su &#8220;Share&#8221; nel menu a tendina.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e50b3640145&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e50b3640145\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1390\" height=\"791\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share.png\" alt=\"\" class=\"wp-image-17373\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share.png 1390w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-300x171.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-1024x583.png 1024w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-768x437.png 768w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/cloud-share-360x205.png 360w\" sizes=\"auto, (max-width: 1390px) 100vw, 1390px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Ingrandisci\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Clicca sul simbolo del supporto per richiamare l&#8217;indirizzo del supporto.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/support.newtec-audio.com\/it\/docs\/assistenza-remota\/newtec-support-2\"><img loading=\"lazy\" decoding=\"async\" width=\"455\" height=\"249\" data-id=\"17417\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support.png\" alt=\"\" class=\"wp-image-17417\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support.png 455w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support-300x164.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/newtec-support-360x197.png 360w\" sizes=\"auto, (max-width: 455px) 100vw, 455px\" \/><\/a><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e50b36422fe&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e50b36422fe\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"298\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" data-id=\"17420\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support.png\" alt=\"\" class=\"wp-image-17420\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support.png 457w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support-300x196.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/cloud-support-360x235.png 360w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Ingrandisci\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Il nostro team supporto pu\u00f2 ora accedere al gruppo condiviso e a tutti i sottogruppi e dispositivi contenuti. Puoi riconoscerlo dal simbolo di condivisione davanti ai gruppi e ai dispositivi.<\/p>\n\n\n\n<p><strong>Nota importante:<\/strong> Il supporto NewTec ha il livello di autorizzazione &#8220;Full Access&#8221; come impostazione predefinita. Puoi modificarlo cliccando sull&#8217;indirizzo dell&#8217;assistenza.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e50b36430d9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e50b36430d9\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1394\" height=\"802\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol.png\" alt=\"\" class=\"wp-image-17380\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol.png 1394w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-300x173.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-1024x589.png 1024w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-768x442.png 768w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/10\/share-symbol-360x207.png 360w\" sizes=\"auto, (max-width: 1394px) 100vw, 1394px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Ingrandisci\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Una volta fornita l&#8217;assistenza, puoi annullare il rilascio tramite la funzione di condivisione rimuovendo il supporto cloud.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e50b3643c2f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e50b3643c2f\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"416\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support.png\" alt=\"\" class=\"wp-image-17421\" srcset=\"https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support.png 457w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support-300x273.png 300w, https:\/\/support.newtec-audio.com\/wp-content\/uploads\/2024\/07\/delete-cloud-support-360x328.png 360w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Ingrandisci\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><em><a href=\"https:\/\/support.newtec-audio.com\/it\/docs\/video-cloud#remote-support\" target=\"_blank\" rel=\"noreferrer noopener\">Clicca qui<\/a><\/em><\/strong> per vedere il video.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se hai bisogno di assistenza remota per uno dei tuoi progetti, puoi condividere il gruppo corrispondente con il team supporto [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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